Blitzplan is also a good alternative when RR or Autorouter has problems. I had also a lot of issues with RR when creating Z flight plan but it seems solved today
By the way the guy with the Russian accent got me an almost straight line route from LHTL to EDMS. All within 5 mins.
Have to give my 2 cents. I think the RR team is great. Whenever Ive had a problem with routing (moreso now that Hungary is free flight) they have always been there to help out. For example My most recent trip to Corfu. Originally we had planned to fly to Portoroz as a day stop before proceeding the following day to to Corfu. Spending hours on line trying to find FBOs at Corfu because heaven forbid they list them in the AIP. Also the phone numbers listed in the AIP airport operations etc tower all lead to the same moronic phone tree for commercial passengers. I remembered that it was Swissport who I used last time and who gave that 100 Euro AOPA discount. So Google SwissPort Corfu and I get a link showing Tele #s and that they are closed. As in closed no longer open for business. Call those # s no answer so confirmed. Finally out of desperation I call the main office in Switzerland and get a working number for Swissport Corfu. Thank God I didnt want to see another 100Euros go down the toilet. OK everything went smoothly from there. Got my Slot and arrival time code.
Trouble was the day we were suppose to fly from Portoroz the the WX was forecast TS for the following day. The day we were to depart from Port to Corfu.The mISSION kOMMANDER JUST ARRIVNG BEING TIRED WANTED TO go straight to Corfu and skip Portoroz. That was early morning of the day we were supposed to fly to Port and not the 24 advance notice required. Called RR and they coordinated with Swissport and got a Slot number for 5 hrs from when they called. They got me a route that I wanted entered it manually. The auto route function did not work properly due to Hungarian free flight which they will fix.
Im very happy with the personalized service I get and they always resolve the problem.
Flying across the Atlantic they bent over backwards to help out, calling FBOs, and airports confirming opening hours, fuel, etc. ALL for NO Charge. I am partial to them for that reason. My renewal is due and I will reup my membership. At least when I have a problem I get a live human on the other end within mins of a call. I dont have to wait 3 hrs on hold for live chat as with Skype only to find their server was down.
The other thing is they do listen to criticism on ways to improve the system and have followed through. Besides Im saving a bundle by not have to subscribe to Jepp chart service.
The main problem for Rocketroute is that autorouter is free. And € 300 per year is just too much money to stay with RR for sentimental reasons …
There are also pilots on this forum that have voiced support for RR. Those who have a bad experience are just as entitled to voice their opinion whether the vendor likes it or not.
In this particular case there seems have been a communication issue with an ex-customer. Maybe that is a potential area of improvement for RR.
@RocketRoute thank you for your posting.
You are welcome to participate here on EuroGA and discuss your product/service.
The requirement is as for any other business which is that you participate generally in forum discussions. The Guidelines are here
Request for Independence and Unbiased View
We feel many posts are being made in this website about Flight Planning tools yet the forum promotes its own Flight Planning tool on its homepage.
We feel this does not make for a fair or balanced discussion.
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We would like the site to be positioned as 100% independent and unbiased and we would be more supportive and more willing to contribute.
In the meantime we would urge pilots to review our customer reviews on our website and to review forums operated by aviation magazines and publications on the topic of Flight Planning Apps. We have many thousands of happy pilots flying daily who are satisfied and happy with the service.
We do monitor this forum
Any customers who do experience a problem we will immediately investigate and seek to resolve to your complete and 100% satisfaction. We take all complaints seriously.
We are working hard every day
At RocketRoute the team are some of the hardest working individuals in the aviation industry.
This industry is complex and Europe is not an easy market to work with.
Every day we are working hard to make our products better.
We employ people based on their skills and positive attitude and not their race or where they were born. We are happy to stand by our staff whatever their accent may sound.
We would urge pilots to visit our stands at the many events we attend throughout Europe and further afield and talk to our staff one on one.
Situation with iTunes Purchase
A recent post was made and we want to clarify how iTunes purchases are refunded.
The purchase was made by iTunes not via our Webshop and the request was made to our customer support team.
RocketRoute will always honour our 100% Money Back Guarantee.
Because it was purchased via iTunes, Apple takes a 30% fee. Therefore its not reasonable for us to refund directly to the customer ourselves. There is a well established refund process in iTunes and we have directed the customer to how to complete this.
Message to all pilots
Whatever system you use for Flight Planning – we wish you blue skies, safe flying and wonderful experiences!
Best regards
RocketRoute Team.
It is, as Apple calls it, an in-app purchase. I paid 299.99EUR all via Apple, i.e. using my Apple ID credentials. Today I succeeded and my claim via Apple iTunes was fulfilled, i.e. I received credit note from Apple for 299.99EUR, which I paid for in-app purchase. I am not going to touch RR anymore, even with a barge pole. The company looks very attractive when you look at their marketing materials and newsletters but in fact it is very amateurish, both the product and the support.
YOu only buy the app from Apple’s app store, not the subscription, of course.
I don’t know the details here and know nothing about RR but there are many apps where you pay say €1 for the app but then buy the data direct from the vendor for say €100. The Apple refund would be just €1. Certainly this is the case with Android a lot of the time.
